General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24028 Views
  • 0 replies
  • 8 likes

Discount

Hi I was wondering how to get my discount on my phone bill, because I work for a Walmart I know that we get discount on are phone bill?

Rubirei by I'm a participant level 1
  • 5116 Views
  • 2 replies
  • 0 likes

Is Fido and Rogers CRM systems combined?

I have never been a customer of Fido until very recently (5 days ago).   Roger yes, Fido no.  When I called in for an issue, apparently I could not even verify properly.  I provided the only information I have ever given Fido, but the agent seemed to...

Natural9 by I'm a participant level 2
  • 1410 Views
  • 1 replies
  • 0 likes

Callback

ALL - PLEASE HELP MEHello Team - I have received a phone call and finalize to book the phone and plan so customer service and I book time on 3 PM on Dec 30th  but he didn't call me back as I was waiting for 1 hr. Can someone help me on this Christmas...

pratik021 by I'm a participant level 2
  • 4586 Views
  • 4 replies
  • 0 likes

About additional charges to my billing

hello, I made a change in my phone plan on Nov 20. My previous plan was 10GB of data with unlimited calling and 1000 international minutes. I got a new offer from Fido mobile app so I called them and asked to change on my next billing my new plan i.e...

fidoshah by I'm a participant level 1
  • 675 Views
  • 1 replies
  • 0 likes