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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23575 Views
  • 0 replies
  • 8 likes

Hardware Order - Terrible Customer Service with no resolution

Hello, I have had a hardware order in for the past 4 weeks which is still yet to be fulfilled. There was an initial backorder or 2 weeks, sure--no problem. Week 3 customer service is no help and says 1 more week, 100% guaranteed your device will ship...

Icyten by I'm a participant level 1
  • 709 Views
  • 2 replies
  • 1 likes

Fido Roaming fee per days are outrageous

Been to France for vacation,Fido added 45$ to my bills for 3 days roaming for landinbg, taking a train and finding a local sim card when I discover those stupid fee.I could get a French cell phone plan for the same price as my fido plan, with twice t...

cmastchenko by I'm a participant level 1
  • 443 Views
  • 1 replies
  • 0 likes

Resolved! phone bill issue

Hi,   I am having a problem with my phone bill. Can I please get a PM to talk in detail from Fido staff?   Thanks, Junyoung K

junyoung by I'm a participant level 3
  • 443 Views
  • 1 replies
  • 0 likes

Resolved! Stop the $5.00 increase

Am I the only one who got charge the $5.00 increase on service fees? I started at $45/byop and now I'm paying $56 with 4 GB data I'm going to submit a complain to CRTC I don't care if they are within their right I feel this is becoming too expensive ...

jmarci65 by I'm a participant level 3
  • 6735 Views
  • 15 replies
  • 0 likes