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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23493 Views
  • 0 replies
  • 8 likes

Usage details are not available

Hello, I have bought a plan for Fido and I was looking on my account in the website when u realised that my usage details arent showing for some reason. I dont know if this will come in time or if this is a issue with my account.  Thanks in advance,C...

Jamesev_ by I'm a participant level 3
  • 720 Views
  • 2 replies
  • 0 likes

Data Usage Details Not Available

Hello, I recently bought 2 Lines for Mobile. After I login into the app, it says "Usage details not available". can you help rectify the issue with my account.

Jaivik333 by I'm a participant level 1
  • 738 Views
  • 2 replies
  • 0 likes

MMS won't send when connected to WIFI

Hello! I'm new to Fido and have an issue with my MMS messages. Each time I try to send a picture, it will not send unless my wifi is switched off. Even then, it takes a while to push through. While I'm happy I can work around it, it's pretty annoying...

Bethy by I'm a participant level 1
  • 4369 Views
  • 4 replies
  • 0 likes

Resolved! When will Fido support multi factor authentication via app?

Multi factor authentication is a widely accepted method to improve online security beyond userid/password. It involves generating a unique code in addition to userid/password. The code can either be generated via an app (ex: Authy, Google Authenticat...

kcpublic by I'm a participant level 3
  • 884 Views
  • 1 replies
  • 0 likes