General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

fido trying to rob you?

Fido is trying to extort money form me for a closed account!!!! AND ADDING FEES FOR SERVICES FOR AN ACCOUNT THAT DOESNT EXIST!!!!!!!!!! AND NO REPLIES FROM "CUSTOMER SERVICE"!!!!!!!!!!NOW TRYING TO CHARGE ME- $185.40!!!!!! What the hell is going on ...

How to know if the plan for new phone will continue having 1000 outside min

My current plan gives me 1,000 International LongDistance minutes from Canadato Australia, Bangladesh, Brazil,China (including Hong Kong,Taiwan, Macau), Germany,India, Italy, Mexico, SouthKorea and UK.I want to understand if u buy new phone and selec...

Additional line discount

How do I find out if a plan is eligible for a discount? I want to add a 3rd line for my youngest child.

unfortunately we cannot complete your call as dialed

Hello Fido.. This is very difficult because I am unable to make the calls since morning and the same is with my wife. It says unfortunately we cannot complete your call as dialed every time I try to call anyone. Even I cannot call the Support Team an...