General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23571 Views
  • 0 replies
  • 8 likes

Fido credit check

Hello, I recently contacted Fido (online chat Customer care) for a new mobile plan. They took my CC details and other details and said I'll receive a new sim card in a couple of days. I waited for 5 days for the card and when nothing came in, contact...

KSherry by I'm a participant level 2
  • 2681 Views
  • 5 replies
  • 0 likes

Random Credit check from Fido

I have been using Fido Card for almost a year now. Now there is a random credit check from Fido. I also applied for a credit card from Amex, which I knew would have a hard hit. But this credit check from Fido is unexpected, and due to this, my credit...

Valay by I'm a participant level 2
  • 451 Views
  • 1 replies
  • 0 likes

Frustrated with Account Name Change.

One month ago I sent my legal name change documents to Fido in person through fax at a store and also sent a follow up email to fax@fidomobile.ca like instructed by said in person worker to ensure that my documents were recieved. I then went on to wa...

KayleighWard by I'm a participant level 3
  • 480 Views
  • 1 replies
  • 0 likes

Resolved! Revert back to previous plan and get removed discount

Hey, I was wondering if I can have the option to revert my plan back to previous and get the 2nd line discount. I was actually reviewing the offered plan and it didn't tell me that the existing discount would be removed if I Proceed with the recommen...

Alvin092 by I'm a participant level 1
  • 1055 Views
  • 1 replies
  • 0 likes

Resolved! Hide messages on the Fido app

Not sure if this is possible to do but... Is there a way to hide the messages section on the app...as for instance 90% it seems the prizes for the contests are really impractical for a lot of us...I mean right now you have the contest to win I think ...

Ash333 by I'm a contributor level 2
  • 653 Views
  • 1 replies
  • 0 likes