General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Cancelled Account. Awaiting refund for 3 months

My refund is due since October. They said I will get the refund in November. In November they said I will get it in Dec. In Dec the rep said it was sent on November to my preauthorized credit card so check with the bank. I checked my statement never ...

Resolved! Does Fido Roam apply when receiving SMS from Canada while outside Canada?

I go overseas for at least a year and plan to keep my number with Fido to receive SMS messages such as bank security codes.If I do not use calls or data, I expect Fido Roam will not be applied.However, when I contacted customer service, they said Fid...

Resolved! Device charges- incorrect bill??

Anyone else in the same boat? So I got this iPhone 11 at the mobile shop (superstore) during Black Friday (45$/mo plan for 50G, iPhone 11 free on a 2 year contract), and on my first bill, it shows an additional $32.62 as "monthly device payment". I w...

Received email of a new account opened

I have recieved an email saying an account ending with 6499 has been opened under my name. Please get the account closed as I have not opened any account under my name. @Mod

Cyber Monday deal "technical issues"

Custtomer support won't help me get this deal. They're only comment is to send me the link to the deal.... There is no link, it was an exclusive offer for me. Incredibly frustrating.