Fido Text - Legit???

[Soos]

Hi!

I was in the USA March 3-12th. I received a text from Fido on March 4th (it literally says Fido) and I do not see a number attached. 

This is what it says:

Fido svc msg: Hi it's Fido with an exclusive gift for you! It's our way of saying thank you for being such a loyal customer! From March 6-31st use Fido Roam and get the first day at no charge (you will receive a bill credit). Safe travels!

So clearly I believed that they would issue me a bill credit for one day of roaming.

Upon coming home, I noticed that I am being billed roaming charges of $12 for March 4th (when this message came in) and now Fido customer service is saying that they did not send me this message. How is this happening?

I am a new Fido customer (since December 2022) and I have had nothing but billing issues from them. Customer service is no help and I'm being dinged $24 on my bill (as I thought one of my days would be covered under a $12 credit) and one for supposedly checking this message? I didn't open anything up and was on airplane mode other than Hotel WIFI this day. Does anyone know where I can submit a further complaint? They do not escalate to supervisors or managers on chat. Do I go through the CRTC?

[KAPABLE-K]

Hello @Soos,

Welcome to the community!

The offer is from March 6-31 if you only use your phone in the states on March 4th then you would not qualify for the offer as it started on the 6th.

[Soos]

Thanks for the reply. 

To clarify - I am getting charged for 4 days of roaming: March 4th, March 8th, 10th and 11th. I used my phone on March 10th and 11th knowing full well I will be charged data roaming. When I called customer service they said there is no offer for the reverse charges, but it seems as you say available on March 6-31st so I should be getting this offer.

Going back to the charges for March 4th and 8th. I absolutely 100% did not use my roaming. When I checked my bill I was charged based on the following data usage: 0.01MB for March 4th and 0.02 for March 8th.

I have been hearing about data leaking - and feel that I am being dinged when I absoutely did not use data. I have turned my data off and only connected to hotel WIFI on those days.  Fido Customer Service keeps saying that I used data - but there is no way that I did. 

So I should be technically paying for two days with one bill credit and getting March 4th and 8th reversed. Can anyone let me know what next steps are?  Thank you

[Soos]

I want to clarify - I was a Rogers customer for nearly 20 years + before switching to Fido.  From what I'm reading, there are many spam texts from being a Fido customer. I am seeing this on my own phone now. If I get a text saying I'm getting a bill credit, they should honor this bill credit no?