I have service request with Likewise for a replacement device under the Fido premium device protection plan.
The service request was created on 1st of January and Likewise is rejecting the documents that Fido has provided me while purchasing the device. Its been 45 days since the request, I have been calling Fido and Likewise everyday since that day. All I here likwise saying that it is an isuue from Fido and Fido is saying that they cannot help from there end and likewise shouldn't be asking for documents as such. Neither of them is ready to take responsibility for this issue.
Where should a customer go in such a senario to find a solution.
When submitting a claim, you will need to provide documentation like the proof of purchase for the protected device. Likewise will also ask for documentation which matches the name of the subscriber listed on the Government ID you submitted.
To discuss further about your claim, It will be important to reach our customer service. You can find all the ways to reach us here.