General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

Homme-RollSkater_TipsTricks_F01_1170x295.png

number porting

its been 24 hours after porting my number and still cant use my number, is there any way to resolve this?

sonnyecdao03 by I'm a Participant Level 1
  • 172 Views
  • 1 replies
  • 0 likes

Whats wrong with FIDO?

Hey Fido, i just got off from phone call with your rep, she confirmed how crazy your system is acting. But it is not fair. i got bonus 6 GB when i logged into my account and asked me that i can accept this bonus with no additional charge or any chang...

HBN by I'm a Contributor Level 1
  • 829 Views
  • 10 replies
  • 0 likes

human service is worse than AI now??

Firstly, I will not complain the function called "ASKJack" never solve my problem, and always has a technical issue. I have complain about one of your chatbox employee, named Donna. She helped my to get my phone a suspension, and FORGET to cancel my ...

louis131 by I'm a Participant Level 1
  • 276 Views
  • 1 replies
  • 0 likes

How to file a complaint billing issue

Fido are charging me for the phone that i returned and was confirmed on the other end that they already have it ,My bill rn is $1400 .The other agent advised me to pay only the monthly bill .. which i did now they are charging me late payment fees be...

JannineMejia by I'm a Participant Level 1
  • 341 Views
  • 1 replies
  • 0 likes

unprofessional store sales person -Brampton

I visited for my number activations at the Fido Store located at Brampton, ON, Shoppers World location. The sales person was not even wearing a mask. Then he wore a mask. He was so lethargic to answer the queries raised by me. Actually i called him b...

snathan77 by I'm a Participant Level 2
  • 500 Views
  • 3 replies
  • 0 likes