General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23717 Views
  • 0 replies
  • 8 likes

Can't reach a human service rep either by phone or chat

Waited over a hour on the phone before being cut off.  Tried to use the chat function but the wait line is so long they can't even put me in the queue.  Fido is offering 20 GB for $30 for new activations.  Virgin Plus has the exact same offer.   Will...

kenjue1263 by I'm a participant level 1
  • 339 Views
  • 1 replies
  • 0 likes

Cannot reach Customer Servive

I have been trying to reach customer service to talk to a specialist but the call immediately hangs up. Its saying to call during business hours it is still business hours. Can someone help me

johnarbie05 by I'm a participant level 1
  • 273 Views
  • 0 replies
  • 0 likes

Iphone 13 Price match

Bought the iphone 13 from bestbuy toronto on 19th with 30/month device price. on 26th Nov saw that the price is dropped to 20/month on device.Reached out to Bestbuy store and after little bit of hustle, they gave fido customer service some promotion/...

alinaaz by I'm a participant level 1
  • 575 Views
  • 1 replies
  • 0 likes