More than a month ago, I requested to change my last name because I got married. However, the agent never told me that I would have to submit documents to the back office. Weeks passed, no change to last name on my account. I called again and finally was informed that I needed to send in a photocopy of my ID.
I sent it in on fax last week but got an email today saying that they basically changed my name to my previous name even though there is a different last name on my ID! And I cannot reply to that email to tell them they made a mistake.
Now through live chat, I am told to send in a "different" ID again for them to change my last name. What other ID can I send when that is my driver's license. Why do I have to fix a mistake that Fido made when they did not do their job well and actually read the name on my ID?
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