Pictures will not send via TEXT

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I'm a Participant Level 1
I'm a Participant Level 1

Pictures will not send via TEXT

Hi guys!

I have a pay-as-you-go plan with a data plan added on. I have plenty of data left to send texts and pictures. But since I re-upped my plan, I can no longer send pictures to ANYONE. I always get a message failed after the sending bar goes half way.

I have an iPhone 4S.

Please advise as soon as possible.

 

Thanks in advance

 

 

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Re: Pictures will not send via TEXT

Picture messages don't use data, they use up your balance. Even though access to data is required, each picture message is deducted from your balance, not your data service. If you have no balance left, you cannot send a picture message.

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Community Specialist
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Re: Pictures will not send via TEXT

Picture messages don't use data, they use up your balance. Even though access to data is required, each picture message is deducted from your balance, not your data service. If you have no balance left, you cannot send a picture message.



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I'm a Participant Level 1
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Re: Pictures will not send via TEXT

so when you advertise it as unlimited picture messaging, it is misleading?

I get an invoice after a month. Which balance does it deduct from? 

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Community Manager
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Re: Pictures will not send via TEXT


@dhruvgpatel wrote:

so when you advertise it as unlimited picture messaging, it is misleading?

I get an invoice after a month. Which balance does it deduct from? 


Hi dhruvgpatel,

 

If you have a plan with unlimited picture messaging then you would not be charged for data or picture messages. As Stephane mentioned, you need to have access to the internet in order to send / receive an MMS, but you do not incur charges for this. On a prepaid plan, each message would be on a pay per use basis at $0.50 per message sent to a Canadian wireless number, or $0.75 for an MMS sent to a number outside of Canada. In order for them to send successfully, your phone needs to have access to the internet. 

 

I hope this helps.



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