We've Hit a Snag!!!

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I'm a Participant Level 1 Xphorize
I'm a Participant Level 1

We've Hit a Snag!!!

Help! It keeps saying they hit a snag every time I try to log in the My Account app with my email. I also tried linking my Facebook to my account but it did not work! Says they hit a snag, come back later again. I really want to view my bill when it's gonna be the first time I receive one in a few days. 

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: We've Hit a Snag!!!

Hey @Xphorize,

 

Welcome to the Community!

 

We'll need to ask you a few questions to better help you Smiley

 

1. What is the version of the MyAccount app you have installed on your device?

 

2. Did you tried to login with the Wi-Fi off and the cellular data on?

 

3. What model of phone are you currently using?



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I'm a Participant Level 3 bfdy
I'm a Participant Level 3

Re: We've Hit a Snag!!!

This issue is back again, on my android device. 

"Something went wrong

Sorry, we've hit a snag. Please check back later"

 

If turn off wifi, I can log into the mobile app.

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Re: We've Hit a Snag!!!

Hey @bfdy Fido is aware of the issue and is currently looking into it.



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