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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Live person

I need to talk live to a fido employee to pay my bill

Me74 by I'm a participant level 1
  • 344 Views
  • 1 replies
  • 0 likes

Resolved! Fido MACC

  Hi,   I attached a screenshot of the credit card statement. Can someone explain why the $50.40 monthly charge appears twice? I checked my previous statements and didn't see the FIDO MACC item on any of them. I am a bit confused and worried that I ...

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kingwahso by I'm a participant level 2
  • 17776 Views
  • 7 replies
  • 0 likes

Charged Roaming without using it

I was charged CAD 14 for International Roaming and not even used. My data was disabled and I only put my SIM card before boarding the plane but didn't use any internet because it was disabled.That's ridiculous. Does anyone know how can I dispute this...

vitorfc by I'm a participant level 2
  • 4174 Views
  • 6 replies
  • 1 likes

Misleading information in the roaming rates

The FIDO roaming information is totally misleading and designed to sneakily steal from their customers. When you go to the FIDO roaming webpage in the section pay-per-use they say 9.99$/20MB in the Zone 2 countries (Europe). What they did not say is ...

felixmiguelc by I'm a participant level 1
  • 441 Views
  • 1 replies
  • 0 likes

Fido Long Distance Turkish Airlines Bill

Hi there, So I got charged $628 for long-distance calls. I am flustered and can’t figure out what to do. I am a university student and given the long distance call rates I always make sure to stay under the limit, however, in my case I was calling Tu...

anavee01 by I'm a participant level 2
  • 1408 Views
  • 3 replies
  • 0 likes