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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Incoming call display

Hi there, A few months ago (or maybe longer), I started noticing that my incoming calls from numbers that are not in my contacts were displaying only as "Brit. Columbia", so I can't see the actual number while it's ringing. The number shows up if I g...

Chelseatunch by I'm a Participant Level 1
  • 337 Views
  • 1 replies
  • 0 likes

Having problem adding a line to my account

Hi, I recently tried to add a line to my account with a basic 250mo plan at 15$/month, but It did not seem to work because I haven't got any confirmation from fido, and it doesn't show up in my account. I then tried a second time, but I still haven't...

renoplusinc by I'm a Participant Level 1
  • 381 Views
  • 1 replies
  • 0 likes

Resolved! Extra 5 GB for free

Hi, I just received a text that gave me 5 GB per month for free. I just want to know when this offer going to end? Thank you

WaelOdeh by I'm a Participant Level 1
  • 12230 Views
  • 13 replies
  • 2 likes

Resolved! Set up fee

I went to fairview to buy a plan for my daughter who is 16 then it was late when I realized that $50 for the set up fee is too much! Please how to waive this amount. 

Faith20 by I'm a Participant Level 1
  • 329 Views
  • 1 replies
  • 0 likes

Suspension for non-payment

When did Fido start suspending accounts that are only $80 over due? They shut off my data with a $45 reconnection fee, and 3 days later they are going to suspend all services with another $45 reconnection fee. $90 for owing $80. Keep in mind I pay on...

emily-clare by I'm a Participant Level 1
  • 425 Views
  • 1 replies
  • 0 likes