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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here.  One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Overly Billed Long Distance Calling
Hello Sir I have received a bill of amount 1625 CAD for making calls to India. Sir I made call to my mother because last month my son's condition was not very good as he has autism. The calls were made several times to mother who was helping me accom...
Resolved! drivin' me crazy again.
<rant>Doesn't seem to matter if it is the app or the computer.My wife wants to look at a device upgrade from the BYOD to a newer iPhone. She has one of my lines.I log in to MyAccount on the Android phone app. Click to her line, see the usage. Click ...
ROAMING ACTIVATION
I AM A FREQUENT TRAVELLER AND HAVE MY FIDO LINE ALWAYS ON.THIS YEAR I LEFT MONTREAL SINCE 12 FEBRUARY 2021 FOR SOME DESTINATIONS IN AFRICA. SINCE I LEFT CANADA UNTIL TODAY, I COULD NOT ACTIVATE MY ROAMING. THE FIDO LINE COULD NOT ROAM ON ANY NETWORK....
Fee increase in value pack
I'm generally quite positive about Fido. In fact recommeded it to a friend last week. However, I just noticed an increase in my latest bill. Value pack increased from $7 to $10. I tried using the "Ask Jack" feature - what a waste of time that is ...
Change name on account
Hi All, I'm a new customer to Fido and already frustrated before first billing cycle. Bought my sim from loblaw mobile shop the teller updated my name wrong for account opening and didn't even give me any contract/ agreement also as a print out. This...
