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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Resolved! Refer a Friend Offer Fail

On December 28, 2021, via Live Chat with a Fido agent, I signed up for a new mobile account with Fido. The agent advised that the steps I took were the correct signup process in order for both the referrer and myself as the referee to be eligible to ...

Hedgeo by I'm a visitor
  • 1291 Views
  • 5 replies
  • 0 likes

I never receive the chat history

Hello,  After I ended the chat, I added my email to get the chat history, but I never received it. I tried more than 5 times and tried different email addresses, but it didn't work.  Some specialists ended the chat during conversation because they di...

Hannah88 by I'm a participant level 1
  • 320 Views
  • 1 replies
  • 0 likes

Sim to eSim

Hello,I am planning to leave Canada for a couple of months, and I have a prepaid account. I plan to keep the line active, but to exchange the sim to eSim and to downgrade the package to something minimal.Is the exchange free on the store? Then, is do...

Stefutz by I'm a participant level 2
  • 383 Views
  • 1 replies
  • 0 likes

Roaming charges

Looks like Fido's latest cash grab is to randomly charge people for roaming even though the settings on the phone like "Data Roaming" and "Mobile Data" are set to "Off".  All customer service does is to say the charges are legitimate without anything...

Beaker by I'm a participant level 2
  • 345 Views
  • 1 replies
  • 0 likes