Paying for the wrong account

[Garboge]

I recently bought a new phone, and sim card, along with starting a new account through fido.

FOor the past 4 months i've been paying for my old account which is inactive, leaving my new account in the negative, and with no service.

Will Fido reimburse me for the money I spent on a inactive account, or will I have to pay my bill 2x?

[Jay240]

I sent the payment to the account that is inactive/cancelled by mistake. How do I get it transferred to the correct active account to pay the bill? 

[KAPABLE-K]

Hello @Jay240,

Welcome to the community!

You will need to contact customer service directly and they would be able to help you.

[FidoJulien · Accepted solution]

Hey @Garboge

Welcome to the community

We can transfer your payments from the old account to your existing account.  You just need to contact us using any of the options you'll find here to do it.

Keep us posted!