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Paying for the wrong account

Garboge
I'm a Participant Level 1
I'm a Participant Level 1

I recently bought a new phone, and sim card, along with starting a new account through fido.

 

FOor the past 4 months i've been paying for my old account which is inactive, leaving my new account in the negative, and with no service.

 

Will Fido reimburse me for the money I spent on a inactive account, or will I have to pay my bill 2x?

1 REPLY 1

FidoJulien
Former Moderator
Former Moderator

Hey @Garboge

 

Welcome to the community Smiley

 

We can transfer your payments from the old account to your existing account.  You just need to contact us using any of the options you'll find here to do it.  Alternatively, we can send you a PM.

 

Keep us posted!