I just had a talk with a customer care agent and I am very upset and disappointed by how I was treated on call. I was told the below in the whole conversation very bluntly -
1) He knows better than me
2) I should do my research
3) He wanted to educate me
There is always a better and more polite way to talk to customers. Even if a customer care executive wants to share information that's not educating a customer but sharing more details which probably the customer doesn't know about. It's just the use of better words when talking to client, I am not sure if Fido doesn't train the agents well or what.
I know I need to shop around now because if the customer care is not great, there is no point in staying with the company. I would appreciate if Fido takes this into account and tries to be better. I don't want anything from Fido going forward.
Sure, I don't mind sending a message on social media team from going forward but what about the experience which I already had and for which I am writing and raising an issue? Can you suggest me a solution for that? I just asked for my international calling plan, I generally get a 2 years extension on it always but the experience of talking with the customer care executive was so bad that I don't know if Fido can serve customers in the right way.