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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unable to upgrade phone stuck on Proceed to Checkout
Unable to upgrade to a phone online, stuck on "Proceed to Checkout"
Flagged for Fraud - No Response
Apparently my account has been flagged for a Fraud Alert. I was not given any sort of email notification or call. I had to reach out to Fido to find this out. Now that I'm trying to resolve the issue, I can't seem to get a hold of anyone. I have left...
Resolved! Turning off Data Roaming completely
I am travelling to Mexico in 2 weeks. I don't want any unexpected roaming charges. Last time I traveled, I got charged for each day I was away. I had Data Roaming turn off on the phone. Did not make any calls/texts. Airplane mode was not off, cause I...
Resolved! Change Username
Hello, I would like to change my community forum username, thank you!
Received wrong SMS messages about my payment being declined
Hi. I've received 2 SMS messages from 93995 regarding my Fido bills. The first one was sent a few days after I opened my Fido account. It said "Hi, it's Fido. Your latest bill is now available. There's a credit balance this month. No payment required...
