General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Call forwarding on home phone doesn’t work

I've had my home phone 3 weeks now and still unable to call forward. I was given wrong information multiple times.  Finally confirmed it's *21*10digit number#Doesn't workTech support made me try **21*10digit number#Then they canceled my ticket saying...

suspension fee and text message fee

Dear fellow fido subcribers,Fido charges you suspension fee for non payment and will tack on your regular monthly phone service charges even when they have suspended your phone service. Does it even make sense?I was on the phone with them for 2 hrs b...

kobrak by I'm a Participant Level 1
  • 1 replies

Too high phone bill

Hi!   My name is Angelina. I have been using fido since 3 years and before. I had thought I could be complaining. I m pissed of and realize fido is worst .I was using a online calling card to make international calls since long time .last month fido ...

angel24 by I'm a Participant Level 1
  • 1 replies

Want to change my tablet plan

I changed my plan last month and didn't notice that it was a tablet plan. Now I need to receive texts and phone calls, so I am thinking change my plan into a normal one. But could not change it on website and failed to call 1-888-482-3436. Could you ...

mio2 by I'm a Participant Level 1
  • 1 replies