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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Resolved! Unable to Return Phone and plan

Hello!I purchased a plan and phone with Fido but that day itself I received another better deal and ported. Now the Fido store is not ready to accept my return even if the phone hasn't been opened and it hasn't even been a day. On hold at customer se...

Siddharth14 by I'm a participant level 3
  • 2227 Views
  • 11 replies
  • 0 likes

Resolved! Not able to reach to customer support

Recently I moved to FIDO however for the last 2 days I am trying to reach out to customer care via phone and online chat however after waiting for several hours no one responding, I waited for 1 hour 35 mins on call and 3-4 hours on chat. My old numb...

yogi2 by I'm a participant level 2
  • 435 Views
  • 1 replies
  • 1 likes

Unable to contact a human rep

I am leaving Canada soon and try to suspend my service. I have been trying to contact a customer service since last week and was on hold for more than 1 hour with no response. I have also tried live chat but I couldnt even get in queue. I have also D...

New Customer - Ordered Sunday Online still waiting.

HelloI ordered Phone and Plan on Sunday (Nov2th) online and recevied confirmation of the order. However, I have not received confirmation that the order has been processed. How longs does it usually take to process the order?    ThanksSam

SamF11 by I'm a participant level 1
  • 299 Views
  • 1 replies
  • 0 likes

New customer - 15$ credit not visible

Hi,I ported to Fido couple of days back via Best buy offering 15$ credit for 24 months , leading to 25$ per month.  However,  I don't see it anywhere applied in my fido account. Customer care is never reachable and not even live chat... Is anyone on ...

akhilm5 by I'm a participant level 2
  • 386 Views
  • 2 replies
  • 0 likes