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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23930 Views
  • 0 replies
  • 8 likes

Official Complain

Hi All, Can someone help me please. I received mail for the promostion from Fido. I call Fido and received the SIM card by mail. I had only one condition to keep my existing phone #.  Individual in the said this is no problem, I willget a differnt nu...

Tyapici by I'm a participant level 2
  • 1658 Views
  • 5 replies
  • 0 likes

Fido will do everything to deny Refer-a-friend

I should've seen comments here before I tried to use refer-a-friend. Fido won't give straight guidelines on how to proceed with activating your account using the 'Refer-a-friend' program. When you try to follow what they say, it will activate your ac...

brunaricardo by I'm a participant level 1
  • 708 Views
  • 1 replies
  • 0 likes

Resolved! No notice for discount end and no rebate for a data line

I had a data line which is given for free with a period, but I have no way to check when it's ending. Also, as it's a data line, there's charge on spam in coming calls. All my previous account credit was used, and I was only be able to see it when th...

xiaoheiwuw by I'm a participant level 1
  • 718 Views
  • 1 replies
  • 0 likes

Remove old Fido account from online account?

I was with Fido, then left, now I'm back and have a new account number. When I sign in to the Fido My Account app, or sign in to the Fido website on my iPhone, a pop up asks me which account I want to sign in to.  My current account, or my cancelled ...

Cm2017 by I'm a contributor level 2
  • 2325 Views
  • 6 replies
  • 0 likes