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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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English or Français?

i find that very I unrespectful for Fido to call me back in English when a French speaking customer is requesting for a superior to contact me regarding a problem with the coverage map! 

SlyG by I'm a Participant Level 2
  • 489 Views
  • 3 replies
  • 0 likes

Resolved! Fido MACC

  Hi,   I attached a screenshot of the credit card statement. Can someone explain why the $50.40 monthly charge appears twice? I checked my previous statements and didn't see the FIDO MACC item on any of them. I am a bit confused and worried that I ...

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kingwahso by I'm a Participant Level 2
  • 10726 Views
  • 5 replies
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Serious Billing Issue + Fido Employee Error

Hello Store Manager of Fido Upper Canada Mall.  17600 Yonge St, Unit B13B, Newmarket, ON L3Y4Z1.  1) Your Store employee made a serious mistake by not adding Add on - 1000 Long Distance Minutes when I completed my 2 Smart Phone upgrade. I was charged...

Monika21 by I'm a Participant Level 2
  • 480 Views
  • 2 replies
  • 0 likes

ABSOLUTELY AWFUL CUSTOMER SERVICE

Logged in to my account today to look over upgrading a phone. Last week there were several with a 0$$ down. Today there are none. So I "asked Jack" the dog. What a useless exercise. Eventually got to a human (I think). I explained the above and was a...

javhcanuck by I'm a Participant Level 2
  • 542 Views
  • 5 replies
  • 0 likes

Horrible customer service

I need to share may 6,2021 Steve was the representative I've never been treated with such disrespect in my 30 years of fido loyalty. He yelled at me, did not help my situation and was horrible.9pm call. May7,2021 Carol went above and beyond was amazi...

Brigitta by I'm a Contributor Level 2
  • 428 Views
  • 1 replies
  • 0 likes