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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24079 Views
  • 0 replies
  • 8 likes

Resolved! Phone bill increase

I was wondering if anyone knows why my Fido cellphone bill increased by 2$. I know it's not a lot but I don't understand the increase. Thanks

natbeau6 by I'm a participant level 1
  • 1120 Views
  • 1 replies
  • 0 likes

The worst customer support service experience

Hi, I just spoke to an agent over the phone, and it was the worst experience in my life. I needed to suspend my phone lines coz I am traveling. I asked her to make sure that the plan would remain unchanged. It's because just two weeks ago when I was ...

Alena1 by I'm a participant level 1
  • 973 Views
  • 1 replies
  • 0 likes

Resolved! how to block long distance calling

Hi,   Is there is a way where long distance calling can be blocked from Fido so that children do not click on the number in the contact list and make long distance calls?   thanks

water209 by I'm a participant level 2
  • 6568 Views
  • 7 replies
  • 0 likes

Not friendly customer service agent

I bought my second phone through fido and at the time of set-up the agent made a mistake that I was not aware of. When I tried to contact using online chat, the agent named Harmanbir from Prince Edward Island was very rude with comments questioning m...

Vishno by I'm a participant level 2
  • 2398 Views
  • 5 replies
  • 1 likes