General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23572 Views
  • 0 replies
  • 8 likes

Resolved! Regading Price Reduce

i purchased samsung S21 FE 5G on 23rd NOV from bestbuy with FIDO 24 month contract at that day i purchased with $ 14.58 monthly installment then after price was reduced with $ 9.54 i am trying to connect with fido but no one answering my call. i alre...

Yash3995 by I'm a participant level 2
  • 727 Views
  • 2 replies
  • 0 likes

Wait time for customer support

Hi, I am currently waiting for about 1 hour for customer support. If possible please add the waiting time information to the automated systems, letting the customers know what will be the approximate wait time. At least we can plan things ahead, with...

Athinjoshy by I'm a participant level 2
  • 405 Views
  • 0 replies
  • 1 likes

What’s wrong with Live Chat????????

Tried through phones, iPads and laptops but noting works!!!!!!!! Keeps showing " Sorry, we're not able to place you in queue as all our Live Chat Specialists are assisting other customers. Please try again later. " I've tried whole day yesterday and ...

chenzhuo by I'm a participant level 1
  • 2128 Views
  • 3 replies
  • 4 likes