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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Mobile Data not working
I just upgraded my phone plan to include mobile data, it hs supposedly been in affect for 24hrs or so, but I haven't got it to work yet, I have checked my APN's, I have restarted several times, I reset my network settings, nothing is working, can som...
Multifactor authentication
You shouldn't force the end users to use a "Multifactor authentication" that is not completed. I need to be able to change the e-mail for the recovery of to use a MFA. Also, I should be able to setup a phone number for the MFA which it might not be t...
FIDO'S BILLING AND LATE FEE CHARGES BEFORE CYCLE DATE !
Why is it that every month I get late fee charges when I receive a Thank you for payment before my cycle date and yet I'm expected to pay 10 days before my cycle payment ????? I'm being charge pre advanced on a monthly bases , and 5 days after I have...
Can't login to My Account on fido.ca
When I try login to 'my account' on fido.ca I'm getting 'THIS PAGE IS TEMPORARILY UNAVAILABLE' message. It's going on for a few days now, so I figured something is wrong on my end or with my account. any help is appreciated!
First Bill - Need clarity
Hello, I got my sim activated on April 26 2023, my plan is at 45$/month.I went in person to get my phone plan. I'm aware now that there's an additional fee for that. Instead of paying $52, Ive been charged $106.What I'm asking myself is, are tho...
