OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! No update on my account's billing
Hello, My account's billing of fido hasn't been updated since October 2021, I don't know why, could you help me to check it? Thank you for help and have a nice day! Best, Yang
Resolved! Not receiving SMS
Once I started with Fido I don't receive SMS from Service Canada
Fido ambassador program
I recently signed up for Fido and enrolled in the fido ambassador program. I have never had a worse customer experience in my life than signing up for Fido. I called customer support and waited 40 mins and then they escalated me to another team and I...
Resolved! Over billed and charged
I reeceived bill of 843 i understand its because of upgrading my new phone but still it shouldnt be that much , i wanted to see the break down of my bill , but its not even allowing me to do that , its isnt fair to pay bills without even seeing the b...
Resolved! Bill Confusion
On November 29, 2021 I purchased a a new plan to replace my old one and get a new phone as part of cyber monday. In the confirmation email, dated November 29, 2021, it states "summary of fees" and includes the plan and shows 50 dollars, which was wha...
