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Credit to my account and authorized payment plan discount not visible on bill

I'm a participant level 1
I'm a participant level 1

Hello. Title describes my issue. Please advise. 


Senior MVP Senior MVP
Senior MVP

Hello Callev,


  Welcome to the community!


  Sorry to hear you're having issues with your account. However, you should note that the forums are community-driven and not intended as a venue for customer services. As such, we would not have access to customers' account information. If you are still having issues with your account, you might consider contacting customer service. They may need to reset your voicemail. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀