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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23681 Views
  • 0 replies
  • 8 likes

Resolved! Extremely Weak reception in Signal Ridge Court SW

Hi there,we are experiencing extremely weak reception in Signal Ridge Court SW.At first I was thinking its because of our old iPhone 10, so both I and my wife updated to 13 pro max and 14 pro max successively. But, DOES NOT HELP AT ALL.It's very lagg...

fickie by I'm a participant level 1
  • 516 Views
  • 1 replies
  • 0 likes

Not Receiving Shortcodes (and some other texts)

TLDR: I don't receive shortcode texts as well as general text messages from some numbers (seems to be Bell Canada numbers and potentially others). Can't be hardware, must be network or software-related. One thing (a verification text from WhatsApp wh...

cormant by I'm a contributor level 1
  • 4680 Views
  • 10 replies
  • 0 likes

Resolved! Worst port out EXPERIENCE!

I am a former fido user, but I can't understand the bill statement and at that time nobody gave me a satisfactory answer for that, so I decided to transfer to another carrier koodo. But problem is, fido service was out when I submitted transfer reque...

freekim by I'm a participant level 1
  • 589 Views
  • 1 replies
  • 1 likes

Very upset with Fido Back Operations Process

Good evening,  I am not sure if anyone experienced the same issue as I did. I will try to keep my story short and succinct.Like everyone else, I jumped onto the Black Friday/Cyber Monday boat, and ordered a phone (S21 SE 5G in my case), and went for ...

TravelMusing by I'm a participant level 3
  • 679 Views
  • 3 replies
  • 0 likes

Resolved! Outgoing international call

Hi FidoI need help, cause I was charged outgoing calls of $153 and I was not even did that call.And I also received random international calls outgoing and incoming.

EMEM26 by I'm a participant level 1
  • 643 Views
  • 1 replies
  • 0 likes