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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fraudulent text messages
A month ago I got a bill for over $1300 on my daughter's account and it showed she had sent over 5000 texts to the US. We asked for a fraud investigation and that text messages be turned off. they also said they will be in touch in a week. Two weeks ...
Change Primary holder
I have 3 lines in my account. I am the account holder. I wanted to transfer my account ownership to my brother who has a line under my account. I just want to change ownership and keep everything else unchanged. What is the process of that?
overarge charges
I got charged 50$ extra in overarage charges including this online forum said australia was included to call long distance but Fido charged me and also their store associate informed me about this too Did anyone else experienced this?
Terrible inventory system and no help from customer service.
Its 2023 and they still have the same problems with their inventory system. I ordered a pre-owned fold4 back in January 2023 on the site (showed as "in-stock", not backordered). I had to increase my BYOD phone plan to a financing plan. 2 weeks later,...
Prepaid balance
I still have balance $220 . Can I carry forward the balance? My acct expired is March 20, 2023. (Every year refill $100.)Thank you.
