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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Express store pick up cancelled with no notice.

Just had a very dissapointing interaction with live chat and in store today, I ordered a Google Pixel 6 Pro for express in store pick up last week and received the order confirmation, but never received the ready for pick up email.  After waiting pat...

deltarin by I'm a participant level 2
  • 2935 Views
  • 9 replies
  • 4 likes

iphone 6s from ebay

Hello, everyone.I want to get a cheap iphone 6s for my daughter, she wants a small screen phone, i found it is easy to get one from ebay, but some of them are marked as "locked to Fido, roger, AT&T, etc".If i get one iphone which is locked to Fido, c...

david315 by I'm a participant level 3
  • 822 Views
  • 7 replies
  • 0 likes

Wait time to speak with customer service

I too have been trying to reach someone for days. I also keep getting messages they are exceptionally closed. This is unacceptable no mater what line you try they say closed. Cannot get in touch with billing ect and I even went to a Fido store to be ...

Isabels by I'm a participant level 1
  • 1028 Views
  • 4 replies
  • 4 likes

Wrongfully billed “late fees”

Fido keeps charging me late fees on my internet account even though my payments are made over a week in advance of the due date (e.g bill due  December 1 but paid November 17). What makes it even more annoying is that there was a credit on my account...

Vhuk by I'm a participant level 2
  • 685 Views
  • 2 replies
  • 0 likes

Fido Customer Service is Terrible

Recently I moved from Nova Scotia to Ontario. My (8 year) cellular plan was coming to an end with Telus, so I decided to switch to Fido as they had a good deal. At first, everything was great. The rep I had been dealing with offered me a bundle with ...