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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Promised discount amount not applied

Hello, I changed my plan on November 29th 2022 with the discounts prompised by the FIdo customer service agent for 2 lines that I have with Fido. She confirmed me several times that the discount will be applied toward 2 lines for next 15 months start...

ohmhj87 by I'm a participant level 1
  • 493 Views
  • 1 replies
  • 0 likes

Not able to send messages error 28

Hi Team,I recently port my sim from Koodo to Fido.Since then I am not able to send messagesMy phone is showing error 28.I tried calling customer and tech support but they are not able to solve the issue I seriously get frustrated. Can you help me ple...

Modem returned but still billed

Hi I have a bill for a modem almost 300$ called 100 times customer service to fix that issue due that fido already received the modem at their location, however , no solution only time waiting on hold and no one able to solven de problem how I can ma...

Jimmy26 by I'm a participant level 1
  • 1275 Views
  • 3 replies
  • 1 likes

Unable to receive OTP

I recently switched to Fido and I am unable to receive OTP from any of my banks: Scotiabank, TD, Manulife. No texts in the spam & blocked folder. No issues with sending and receiving texts from individuals. Please help. Thanks.

karmainall by I'm a participant level 2
  • 1563 Views
  • 5 replies
  • 0 likes

Bill charge

you know I got a 16.95 charge on my phone that I did not call or anyone else I live alone and I am 65 years old and my history shows I make no long distant calls to the states , Fido does it on purpose not to answer calls and tell you to wait 2-4 hou...

rachel32 by I'm a participant level 1
  • 423 Views
  • 1 replies
  • 0 likes