Hello Hanket,
I replied to your other post here.
Sorry to hear you've incurred unexpected roaming charges.
@Hanket wrote:
...Not enough info on FIDO APP to inform clients of this.....
The Fido Roam charge incurs when your device uses Fido Services abroad. That is, the charge will incur when you make/receive calls, send text messages or your device uses data outside of Canada (see here). The mobile providers only know usage. If a device is using services when its settings are set not to use them, that's an issue with the device. The mobile providers have no access to a device's settings to know what settings are enabled/disabled.
Unfortunately, there is no standard for dual-SIM or eSIM function implementation. Some manufacturers might allow complete disabling of a physical SIM or eSIM while others might only disable data, for example. As you note, even Apple appears to have different functionality in their different iPhone iterations.
In addition, some phone settings might not function as customers expect. It is generally expected that disabling data and roaming data will prevent data usage abroad. However, some manufacturers might allow some data usage to occur despite those settings (see here). That's why it is usualy recommended to enable Airplane and/or Flight modes to prevent unintended roaming usage. You could then manually enable Wifi when required. Even Airplane mode does not appear to always prevent the connection to foreign networks with some devices, though. The mobile providers cannot possibly provide device setting information relevant to every mobile device. Customers need to know how their devices behave. Yes, visiting Fido tech can help provide some information. Asking the device manufacturer and visiting relevant device forums can also provide useful information and experiences. I understand some people consider that blaming customers. However, as mentioned, mobile providers only know usage. No usage abroad, no roaming charges.
Hope this helps 😀
Cheers
Hi @Hanket , sorry that happened to you. I just returned home from a sailing trip to Alaska and learned quickly that even though we were close to shore, a network called GCI took over all calls. This is a network that cruise ships use and the charges are eye watering. Luckily for me, it was someone else's experience that warned me about it. Not your experience but, I did learn to research what to expect when traveling with my device. I remove my Sim card from my device when I travel and either purchase a local Sim card for my trip or just rely on wifi when available. Devices are designed to provide location data, receive texts, switch to wifi calling, etc when your Sim is available. I now always remove my Sim when I travel thanks to the advice of numerous travel and mobile carrier forums. It doesn't help you much now, but hopefully will allow you to make informed decisions in the future.
