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Missing $25 set up fee discount

I'm a contributor level 1
I'm a contributor level 1



My name is Jose Ceradoy. I  had been with contacting Fido Representative since the additional line that I got for my son. I acquired this new line since February 23, 2023, according to Fido representative c/o "Umme" I will have a $25 discount for this new line for the set-up. March 11, 2023, I contacted Fido representatative c/o Harcharat (I1983072943) to follow-up the discount, he advise that the discount will reflect on the next bill. April 01, 2023 I call again Fido representative c/o same person "Harcharat", I got the same response I will have the $25 discount on the next bill.

Next bill came-in May 07, 2023 I was on vacation out of the country still the $25 discount is not there. Latest bill June 07, 2023 again no $25 discount is given.

I need your assistance on who can help me on this matter. I like the services of Fido but they keep on giving me a promise, can someone help me on this issue. Thank you and have a good day.





Senior MVP Senior MVP
Senior MVP

Hello J2014,


  Sorry to hear of your issue. I understand you had previously gotten assistance via PM in the community. However, these forums are community-driven and no longer intended as a venue for customer services. If you would like to further discuss your situation, you would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀