Voicemail on an unlocked phone help

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I'm a Participant Level 2 Leena47
I'm a Participant Level 2

Voicemail on an unlocked phone help

Hello,

 

I bought an unlocked, brand new Zenfone off amazon (so never attached to a provider).

I'm trying to set up the voicemail and keep getting a message saying that my number isn't registered with fido.

 

I have a fido phone number and also a fido sim card.

 

Can someone point me in the right direction please ? 

 

Thank you in advance,

 

Leena

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Re: Voicemail on an unlocked phone help

Hey @Leena47

 

Have you tried calling +1 416 821-6549?

 

If that works, it means that the voicemail number you have programmed in your phone (when you press and hold 1) is the wrong phone #.

 

Let us know.



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I'm a Participant Level 2 Leena47
I'm a Participant Level 2

Re: Voicemail on an unlocked phone help

Hi @FidoPhilippe ! 

 

Thanks for your reply.

 

I called both +1-416-821-6549 and +1-514-583-7548 and both of them land me on the voicemail inbox but when I put in my phone number, it says my number isn't valid. 

 

Any ideas on what to do next ? 

 

Thanks again! 

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Re: Voicemail on an unlocked phone help

Hey @Leena47!

 

That's definitely odd. I'll be sending you a PM so we can have a closer look at your account.

 

Talk to you soon :).



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