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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23681 Views
  • 0 replies
  • 8 likes

BEST CUSTOMER SERVICE!

Similar to everybody, I have been waiting hours on the phone and days on social media to connect to a live agent since being unable to upgrade my lines during Black Friday/Cyber Monday. All of the agents I talked to were misinformed. One agent told m...

4848elaine by I'm a participant level 1
  • 380 Views
  • 1 replies
  • 6 likes

Resolved! Irresistible Offer

Hi, I received a text from 2735 that goes like this:Hi ___<, it's Fido. We have an exclusive deal you won't want to miss! 朗Get 20GB for $35/month with this limited-time offer, exclusively for ____. Check it out at _____.I was tempted to accept this r...

Drizzles by I'm a contributor level 1
  • 485 Views
  • 1 replies
  • 1 likes

Resolved! Plan Changes while on contract

I'm new to this whole contract thing. I signed a 2 year contract on black friday 2021 12G $50 plan for 2 lines ($40 for first line after credits of $10/month off, and $35 for 2nd line $10/off + $5 off additional line, both with device subsidies). I s...

tdiepca by I'm a participant level 1
  • 2511 Views
  • 3 replies
  • 0 likes

Resolved! Downgrade Plan Fee

Hi,I just want to know how much will it cost me if i downgrade my current plan(max plan) into a cheaper one. I will finnish the contract in about 6mos. now?      

Eric_1211 by I'm a participant level 2
  • 10145 Views
  • 6 replies
  • 0 likes

International Call From USA

I don't understand this. I got Charged as an outgoing call, but the i went to the amazon website to get them to call me with my phone number and i still get charged. I was technically getting an incoming call as they are the ones calling me. So why a...

xshabx by I'm a participant level 2
  • 990 Views
  • 3 replies
  • 0 likes