General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Plan Change

Hi Received option to chanve my plan to $40 with 25 GB and could not able to opted it for this. I am trying to reach fido customer rep it is not connecting.  what is the option I have for chagning plan?

katikala by I'm a participant level 1
  • 292 Views
  • 1 replies
  • 0 likes

Incorrect charge amount for my first fido bill

Hi There, I recently activated 3 Fido lines for their Black Friday promotion. The plan is first line $30 for 20 GB and unlimited text, plus 1000 mins international calls and additional lines are the same plan but only for $25. Each line has $50 activ...

mary886 by I'm a participant level 1
  • 210 Views
  • 1 replies
  • 0 likes

Live person

I need to talk live to a fido employee to pay my bill

Me74 by I'm a participant level 1
  • 267 Views
  • 1 replies
  • 0 likes

Resolved! Fido MACC

  Hi,   I attached a screenshot of the credit card statement. Can someone explain why the $50.40 monthly charge appears twice? I checked my previous statements and didn't see the FIDO MACC item on any of them. I am a bit confused and worried that I ...

fidoMACC.PNG
kingwahso by I'm a participant level 2
  • 17131 Views
  • 7 replies
  • 0 likes

Charged Roaming without using it

I was charged CAD 14 for International Roaming and not even used. My data was disabled and I only put my SIM card before boarding the plane but didn't use any internet because it was disabled.That's ridiculous. Does anyone know how can I dispute this...

vitorfc by I'm a participant level 2
  • 3482 Views
  • 6 replies
  • 1 likes