OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.   Fido XTRA's Clearly Contest (May 11 - 17, 2023) Click...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Not receiving verification emails
I ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and wa...
in store credit for accessories (urgent)still show up on monthly bill
just signed contract on an iphone12 mini and the in store employee told me i have about 230 in store credit to get accessories and i spent it. Yet they charge me again on my bill as monthly finance. Tried call them for hours no one answer.
Service
Switched from Rogers to Fido in Sept. Agent input our address incorrectly. Account locked. Can't update address online. Called Fido several times. 2 hour wait. Tried 'ask Jack'. Couldn't understand issue. Did not receive bill by email. Had to search...
No sign-up confirmation e-mail?
Hi,Two days ago, a Fido employee signed me up for an account and a new phone through the live chat. He said it was all set up and I would get my new phone in 2-5 days. i haven’t received any emails confirming my new account. Is that normal? Does any...
Exclusive offer Black Friday!! Went completely wrong
In the 29th of November I have ordered 2 phones as an exclusive offer for been a loyal customer!! here what happened! 5 dollars for I phone mini and 10 dollar for Samsung s20, I processed my order my account was updated very quick, But my phones show...
