General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Still no confirmation email or tracking mumber

I ordered a new phone over a week ago, still no confirmation email or tracking number. When I check my account it just says upgrade pending. I contacted Fido last week through the live chat and was told it was in the system and should ship in the nex...

Gondie by I'm a Participant Level 1
  • 258 Views
  • 1 replies
  • 0 likes

Repeated VM with dead air, originating from Fax

My wife was getting repeated VM's through the day and when she went to listen to the message, there was only dead air.  This was very annoying as her VM box would fill up by the afternoon, and family could not leave messages.   We captured the number...

Dano55353 by I'm a Participant Level 3
  • 250 Views
  • 1 replies
  • 0 likes

Resolved! Failed to cancel account

I hope someone can help me with this problem, especially someone from Fido.  I was a Fido customer before August 2020, since then I have left Canada. Before I left, I called Fido customer service multiple times to cancel my phone plan and account, bu...

albert21 by I'm a Participant Level 2
  • 481 Views
  • 3 replies
  • 0 likes

Missed winback call

@FidoClaudia @FidoNick @FidoValerie  Hello mods,Ported out of Fido, got an email telling me to expect a winback call - which I thought never came, but it turns out my phone was marking them all as spam and not putting them through. I tried calling th...

razorblade by I'm a Contributor Level 1
  • 448 Views
  • 2 replies
  • 0 likes

Billing issue

It's been 2 months i am trying to solve an issue with my billing and NO ONE is helping me. Fido is charging me extra charges without my consent and the agent keeps hanging up the phone in my face! I got the worse service ever and my issue isn't being...

Donmour by I'm a Participant Level 2
  • 291 Views
  • 1 replies
  • 0 likes