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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Resolved! Account suspended but got charged full fees

I had an incident where I lost my job and missed a few payments, the account was suspended and I thought I will pay it back the following month. However I got an overage charge of over 400$ when I did not even use my phone. I now have a job and willi...

aznpoo by I'm a participant level 3
  • 4573 Views
  • 5 replies
  • 0 likes

Resolved! OVERCHARGING

FIDO KEEPS CHARGING ME WITH THE DEVICE THAT ALREDY ENDED! Plus, charging you for the service daya you didn't use, AT ALL

hgmiel by I'm a participant level 2
  • 955 Views
  • 2 replies
  • 0 likes

Resolved! Delete Fido Community Profile

I think someone made a Community Profile without my knowledge, I would like to delete the community profile account without deleting my Fido account. Does anyone know how I can do this?

Gdghhgy by I'm a participant level 1
  • 758 Views
  • 2 replies
  • 0 likes

New Voicemail going directly to saved messages

Can someone please explain why my new voicemail messages are going directly to saved messages. I have not listened to them and have not received a text message regarding them and when I call my voicemail, it says no new messages. Instead, I had to li...

S11R11 by I'm a participant level 1
  • 991 Views
  • 3 replies
  • 0 likes