General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Fido is all about your money

This company is only about your money but customers concerns and complaints are nothing to them. They are only takers and not givers. I will not recommend fido to any family member. If I tell you how horrible these guys have taken money from me recen...

efiewura1 by I'm a Participant Level 1
  • 170 Views
  • 0 replies
  • 1 likes

Written complaint - where to send?

Hello Fido Team,Where do I send my written complaint?  I already spoke to customer service and managment online but I want to escalate my issue further.  Thank you, Gurprit 

sansoagk by I'm a Participant Level 1
  • 208 Views
  • 0 replies
  • 0 likes

Rude Supervisor named Kathleen

Today i called Fido customer service at *611 and escalated the call to customer service supervisor Kathleen. One of the most rude customer service supervisor i ever talked to she was interupting the talk was not ready to understand the problem i face...

Mohil by I'm a Participant Level 1
  • 201 Views
  • 0 replies
  • 0 likes

Resolved! April 20 Update

I still have no phone service. it's April 20 -Tuesday. Is there an update for today?

Marycontrary by I'm a Participant Level 2
  • 621 Views
  • 2 replies
  • 0 likes

Monthly discount removed after upgrade to new plan

I had a 2GB plan with a $10 monthly discount for 12 months begining Feb 2021, which is now removed from my account after I upgraded to the 15GB plan. Is it possible to add the monthly discount back? Change confirmation # is XXXXXXXXXXXXXXXXX I alread...

mohitsamant by I'm a Participant Level 2
  • 687 Views
  • 2 replies
  • 0 likes