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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Waiting for winback support call
I have been waiting for winback team to call me back with my billing issue which they messed up. Customer service representative can't do anything and they always tell me to wait for winback call. They can't even put in some other offer. This is w...
I was charged $150 for 2GB Data
I am Fido and Rogers Customer for 40 years.. Before leaving for Cuba, I was told that Roaming cannot be shut by Fido. While using Hotel WiFi, I was given no indication by the system that I was on Roaming and it was $15 a day,'The charges for roaming ...
Credit for Service Setup Fee
Hello: When I was forced to use the online chat session in Nov 2022 due to a technical issue with signing up for a new phone service online, I was assured by the Fido agent that the Service Setup Fee would be waived. A fee of $50 showed up on my fi...
Resolved! Zone 3 daily internet rate
I was charged zone 3 daily internet rate for 8 days ranging from 11 to 127 KB. My roaming data was OFF and is always OFF. This is an $80 charge. I was refunded $28 already, but feel like there is a mistake. Can someone explain how it is possible to u...
Fido needs to decolonize its name change and tax exemption process
After being a loyal Fido customer for over 10 years, my partner and I were surprised by how difficult it was to change my name and apply her tax exemption to our account.Name ChangeIn June 2021, I spent 6 hours with Fido trying to get my name changed...
