General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24266 Views
  • 0 replies
  • 8 likes

Loyalty Department.

Enquired about adding data to plan.  Fido reps suggested going to loyalty department. 4 times I was forwarded to the loyalty department and 4 times I was cut off. Seems like an odd way of retaining customers. Have been with Fido since they first star...

snapcutter by I'm a participant level 2
  • 1141 Views
  • 1 replies
  • 0 likes

Resolved! Add existing phone number into new add a mobile line.

Wife and Myself have FIDO BYOD plans with diffrent account. But i would like to bring her phone number into my account as add a new line option. How do i can able to do that? i want to keep our track family mobile expense in single bill.

arunp0306 by I'm a participant level 1
  • 1798 Views
  • 1 replies
  • 0 likes

Resolved! Roaming inquiry

I am heading to US for 4days and want a roaming package ? What are my options

DivD by I'm a participant level 1
  • 1362 Views
  • 2 replies
  • 0 likes

Cancel my number

I would like to know how I can cancel my phone number and account abroad since I have left Canada and not planning to go back anytime soon. Thank you.

Ima0222 by I'm a participant level 1
  • 921 Views
  • 1 replies
  • 0 likes

Received payment failure text messages for no reason

Hi. I received a SMS sent by 93995 saying my Fido payment was declined. The account number mentioned in the message was different than mine. I logged into my account and checked my bill. It shows there's no amount that needs to be paid. Is this a mis...

JungleCocoa by I'm a participant level 2
  • 1939 Views
  • 1 replies
  • 0 likes