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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Account suspended
My phone is suspended the validation team can't even find why
Resolved! Protection plan cancellation
Trying to cancel my premium device protection plan while updating my data package and new device. I select the no protection plan option but it still shows up on my bill outline. How do I remove it
Resolved! Make it simple.....
From my Desktop PC Fido accountI wanted to print a one or two page basic account but, no choice, have to end up with seven or eight different detail pagesThe account page was better 5 years ago
Extremely poor Network Coverage
I've been a customer of Fido since the beginning and used my phone for work, basically, all over the province, across Canada and down the U.S. The coverage back then was good! But, over the last year or so, I've had more issues with network covera...
Issues with Phone and Customer Service
I've been having an ongoing issue with Fido and no matter who I contact I never get a response back. I got a 'like-new' certified preowned phone in August of 2022. I was told when signing my contract that I had a year with Apple and 30 days with ...
