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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Porting number from freedom to fido

Can someone help me with porting my number? I got my Fido sim, and I am trying to activate the number by calling the customer care and the wait time just to activate my number is insane.

sanjureji by I'm a Participant Level 1
  • 364 Views
  • 1 replies
  • 0 likes

Fido Customer Service is Terrible

Recently I moved from Nova Scotia to Ontario. My (8 year) cellular plan was coming to an end with Telus, so I decided to switch to Fido as they had a good deal. At first, everything was great. The rep I had been dealing with offered me a bundle with ...

Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

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Gizzz by I'm a Participant Level 1
  • 1277 Views
  • 5 replies
  • 0 likes

Bill doesn't match offer agreed to during call(s)

I ordered a new iPhone Black Friday, and have been regretting it ever since. I originally ordered iPhone 11 Pro, only to find out it was no longer available (I had to call a week later to find out why the phone hadn't arrived). Only Black Friday deal...

kevin46 by I'm a Participant Level 2
  • 420 Views
  • 3 replies
  • 0 likes

Fido email received but no callback received

Hi All, I had few issues with Fido that customer service couldn't resolve and I requested callback from Supervisor/office of the president. I was expecting callback in 1-2 days but that didn't happen and I ported my line and received callback from Su...

hsharpreet by I'm a Participant Level 2
  • 196 Views
  • 1 replies
  • 0 likes