General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Two Issues When Trying to Add a New Line

Hi, I'm trying to add a new line and order a new phone, but I've encountered two issues. 1. When I build my plan, how do I select unlimited text messaging? The only place I see text even mentioned is in relation to some voicemail-to-text service for ...

AT6 by I'm a Contributor Level 2
  • 349 Views
  • 1 replies
  • 0 likes

How is my bill pro-rated if I port out my number

I am on a Fido plan which has 500 canada-wide minutes included. I am looking to port out of Fido as I am getting a better plan deal with Freedom. Wanted to know how the bill will be pro-rated if i switch over to Freedom before the end of the current ...

MS01 by I'm a Participant Level 1
  • 273 Views
  • 1 replies
  • 0 likes

Credit

We never did get our credit for the day our phones went dead. They said we were going to get one and we never did. 

Wynj46 by I'm a Participant Level 1
  • 378 Views
  • 2 replies
  • 0 likes