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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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can not change number

I can not change my number online. I got the following error when I clicked change my number: "OH-OH!Some error occurred. Please try again later." I tried many times. Is this service still available online via fido.ca?

mariposa3 by I'm a Participant Level 1
  • 238 Views
  • 1 replies
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Terrible customer service

I see there are people with good experiences, which is great and all but I think fido needs to go back to having more consistent customer service reps who can make customers feel like their cared about. Social Media support team is great and all but ...

helenzang by I'm a Participant Level 3
  • 394 Views
  • 1 replies
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To Suspend Phone Service per month

Hi, I have been trying to reach Fido support for about a month now with no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been tryin...

Arnav413 by I'm a Participant Level 1
  • 313 Views
  • 1 replies
  • 0 likes

Can I please be billed early?

Basically I'm doing some immigration paperwork and I need as much proof of address as possible. I realized that I never updated my phone billing address from the store I'd set it up in. I just updated it, but I won't have a bill made out to that adre...

IanSowden by I'm a Participant Level 1
  • 234 Views
  • 1 replies
  • 0 likes