Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Last...
Fido XTRA contest winners 2021
Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here (Highlight to read) First...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
Charged for service never used
I am a FIDO customer since 2013. I ordered a SIM card online. I never received the SIM CARD as it was sent to wrong address. I called FIDO and Sim was reissued and Fido Case # C161343999 was generated. I received the new SIM card on Dec 12th, custome...
Error entering shipping address with phone upgrade
I tried to upgrade my phone and plan online but when I get to completing the shipping address I get an error message that suggests I need to phone FIDO... but if I do that, I lose the $100 credit and get charged the service fee. Why can't I enter my ...
Resolved! Temporary Account Suspension
I will be abroad for 2 months and was wondering if it will be possible to temporarily pause my account?
Resolved! Roaming questions
Hi everyone, I just had a couple of questions regarding roaming charges. I am in Pakistan.I have turned off my cellular data and data roaming manually in my phone. My phone is almost always connected to Wi-Fi except if it turns off due to power outag...
3GB data plan only
Hi Support, How do I prevent receiving calls from a data plan only plan? I'm getting charged $1 for incoming call but I'm not even using it. I have no way to contact Fido support during their Covid pandemic but through Community for help. Thanks!
