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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Calling customer service problem
*611 & 18884813436 do not work. I get that number cannot be completed as dialed, please check the number and try again. Ok, so how do we call customer service now??
Resolved! App login issue with Ecosia browser
Hey. It's come to my attention that I can't log in anymore in the Fido mobile application since the login page got changed. After some testing, I found that my browser Ecosia just shows a blank page after pressing the "Login" button from the applic...
Resolved! How long after porting in can I change display name?
I recently moved two phones to Fido (wife and myself). However her name displays as mine and I'm unable to change it on the website (no option shown). My number was ported the day previous to hers. Hers was done yesterday and her number isn't shown y...
My iPhone 8 is no longer sending MMS messages.
I am getting this message on my phone: enter the password for the HTTP proxy for mmsproxy.fido.ca:80 in Settings When I searched through the forum, the normal setup is to leave the username and password blank in the MMS setting. I have tried toggling...
Resolved! Changing data plan - activation fee - no help from Fido support.
We are Fido clients since 2020. In August 2022 in one of Fido stores, we upgraded our data plan on two lines, and immediately we were charged an activation fee of $50 each. After talking to the Fido store rep we were told that this fee will be refund...
