General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Terrible customer service

I see there are people with good experiences, which is great and all but I think fido needs to go back to having more consistent customer service reps who can make customers feel like their cared about. Social Media support team is great and all but ...

helenzang by I'm a Participant Level 3
  • 1 replies

To Suspend Phone Service per month

Hi, I have been trying to reach Fido support for about a month now with no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been tryin...

Arnav413 by I'm a Participant Level 1
  • 1 replies

Can I please be billed early?

Basically I'm doing some immigration paperwork and I need as much proof of address as possible. I realized that I never updated my phone billing address from the store I'd set it up in. I just updated it, but I won't have a bill made out to that adre...

IanSowden by I'm a Participant Level 1
  • 1 replies

Resolved! Long distance calls rate?

Hello folks! I have a Fido plan for 20GB per month, but do not have an add on for long distance calls. I made a 7 SECOND call to the UAE last month, and have been charged 5 CAD in this regard, for a call length of 2 mins. I want to understand the cha...

Not Receiving SMSes (Text Messages) on my iPhone 11 Pro

Hi, I have been using iPhone 11 (BYOD) for over a year now with FIDO. Recently to check something, I used ny old device (Pixel 2) by inserting my same FIDO SIM. After that whe I put SIM into iPhone11 back, I realized I was not getting any text messag...

viv19us by I'm a Participant Level 2
  • 1 replies