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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Not friendly customer service agent

I bought my second phone through fido and at the time of set-up the agent made a mistake that I was not aware of. When I tried to contact using online chat, the agent named Harmanbir from Prince Edward Island was very rude with comments questioning m...

Vishno by I'm a Participant Level 2
  • 577 Views
  • 3 replies
  • 0 likes

Call drops or no voice constantly for over a year

one of the lines on the Fido plan which is samsung galaxy S8 , keep dropping the calls or the voice gets mute ( the phone conversation is not mote at all from both sides but no voice is heard)  this has been happening over a year now and it is only f...

dawn201616 by I'm a Participant Level 1
  • 367 Views
  • 1 replies
  • 0 likes

Resolved! Can WiFi calling be used with a non Fido device?

I am a former Fido customer and now with freedom. I was given a good deal by a Fido loyalty rep but I want to clarify if Fido WiFi calling can be used with a non-Fido device? I tried it earlier with a Fido network but it didn't let me register on the...

Itsmemairaj by I'm a Participant Level 3
  • 2652 Views
  • 8 replies
  • 2 likes

WIFI Calling for non-Fido Device

I recently ported over to Fido and didn't realize this policy.  I bought a phone from Samsung directly since the carriers don't seem to sell the S21 Ultra in 512GB but regardless, is there any way to get my device approved so that I can use this impo...

LGO7 by I'm a Participant Level 2
  • 548 Views
  • 3 replies
  • 0 likes

Winback call

Winback team offered me a tablet. It should be received by after 5 business days after activation of fido Sim card. I haven't received it and have called many times to fido customer service. They are just creating a web from and says there is nothing...

Riza1 by I'm a Participant Level 2
  • 323 Views
  • 1 replies
  • 0 likes