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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Request for investigation and solution and was told no

I have been a Fido customer for a long time and I called in to inquire why my bill is double the regular amount, which I do not have much history if at all for variation. The wait was excessive and when I finally got connected to a customer service p...

Yourclient by I'm a Participant Level 1
  • 218 Views
  • 1 replies
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Billing Issue

Hi!!I was offered to special promo offer as I was a loyal customer to Chatr. I agreed to 1000 minutes internal call, 3GB data and unlimited text and phone for $40/month. They said they will mail me the new fido SIM card but I didn't recieve any SIM c...

dhanya by I'm a Participant Level 1
  • 332 Views
  • 2 replies
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Win back team contact

Hi, I transfered over to a different provider a few days ago and received and email from Fido with regards to someone reaching out to me. I received two calls today from Fido winback team and for some reason every time I answer the call it hangs up. ...

deepakmittal by I'm a Participant Level 1
  • 470 Views
  • 2 replies
  • 0 likes

Worst Customer Service

I don't know where else to go as I can't seem to get in contact with any competent rep at Fido. I purchased 2 internet lines from Fido on Sunday just to find out that same night that both the modems don't work or the building isn't set up to work wit...

clee1194 by I'm a Participant Level 1
  • 310 Views
  • 1 replies
  • 0 likes

Fido & Brightstar scamming Coustmers

Fido sold me Brightstar device protection few months ago. On 5th December I lost my cellphone & from that day I'm trying to get my claim approved (which is my right as I'm paying them for it) but nobody have any answers "why they are not approving my...

dhillon0900 by I'm a Participant Level 1
  • 304 Views
  • 1 replies
  • 0 likes