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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Upgrading a BYOP plan to Fido Payment Program plan

I am a FIDO customer with 3 lines. I want to get a new phone with Fido Payment Program (FPP) on my current BYOP talk&test plan (which is 1 of my 3 lines). I have spoken to 4 CSR & the loyalty department and each one has given me a different response:...

gip by I'm a participant level 2
  • 559 Views
  • 3 replies
  • 0 likes

Resolved! Wrong number added under my account

Hello.  Two days ago I add two number under my account. One for Shaghayegh who is a virgin client at the moment and would like to change her operator to Fido. Her plan is supposed to be 20G internet for $35 a month.    The other one is for Artin who ...

Farid6267 by I'm a participant level 1
  • 269 Views
  • 1 replies
  • 0 likes

Add support for Safari AutoFill

Fido is currently, the only web site I can't use credit card AutoFill with Safari when I want to quickly pay my monthly bill.I already complained many years ago about this and, nothing has changed.Will you, one day, finally start to support AutoFill ...

Frew by I'm a participant level 3
  • 1603 Views
  • 12 replies
  • 1 likes

Refer a friend

Long-time Fido/Rogers customer. Aside from the occasional service interruption or less-than-stellar CSR, I've generally been pleased with the service and people I've dealt with.  I recently accompanied a friend to the Fido booth at Markville Mall for...

StevenK by I'm a participant level 2
  • 276 Views
  • 0 replies
  • 0 likes

Resolved! Long distance charges to UK bank

I recently called HSBC UK from Canada using the phone number the bank provides to those outside of the country. I was held in a cue and the call was 67 minutes long. I never realized that I was being billed by Fido for this call. $100. I called Fido ...

TRAcy2022 by I'm a participant level 2
  • 1035 Views
  • 5 replies
  • 0 likes