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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Appreciate my live chat agent
I just got off line chat with an Aisha... She was very helpful and understanding that i had to cancel an extra line that was put on hold .. Originally was going to gift it to family member but then i lost my job, i cannot afford it... She was quick a...
Resolved! Horrendous process to change my last name
More than a month ago, I requested to change my last name because I got married. However, the agent never told me that I would have to submit documents to the back office. Weeks passed, no change to last name on my account. I called again and finally...
No referral bonus, terrible customer service, don’t honour plan incentives
I was told I would receive a call back from someone about the referral bonus after following up for months. No call. I have spent hours now on the phone with FIDO always being told different things and promises. Fed up. I get transferred to a 'manage...
Can't access my FIDO voicemail - help!
I tried to go into my FIDO voicemail today, and all there is a beep and then I get disconnected. Iam able to make calls out. Can someone at FIDO please help me? Thanks!
Resolved! Roaming time count
Just wondering, how does Fido Roam count days? On one page, it says by calender days, but some other forum responses say it's by 24-hour periods. Say, if I start roaming in the US at 7pm on Friday and get back into Canada at 5pm on Sunday. How many ...
