General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

No Tracking Number after Place Order for Phone

I placed a order for a new phone and opened my account on the 22th, it has now been 6 days and I have not received any order confirmation or tracking number. I have tried to connect with support but never connected. Can anyone advice me how to contac...

koantjung by I'm a participant level 1
  • 318 Views
  • 1 replies
  • 0 likes

wifi calling

i get an error saying my device is not supported. i have a galaxy s10+ and was told by support before ordering my plan that it would work with my device. what do I do? i live in a dead zone so require wifi calling for any plan, i dont want to cancel ...

sfsdfsfd by I'm a participant level 1
  • 377 Views
  • 1 replies
  • 0 likes

Cyber week deals gone wrong

On Nov 25th at 900 Dufferin St, Toronto ON I was told by a Fido employee I qualified as an existing customer (4+years standing) and that I could get a $35 plan with 20gb. At the kiosk, they told me I had to call Fido. After three days of trying to ca...

ashley2345 by I'm a participant level 2
  • 507 Views
  • 2 replies
  • 0 likes

Resolved! customer service difficult to contact

hi to all, i wanna share my frustrations to Fido.  I need to cancel one of my cp lines with Fido, tried calling, took 39 mins and 41 sec, no one picked up, i was just listening to their music.  I also used chat, started at 12:45pm. At first, it was J...

Onang by I'm a participant level 2
  • 1954 Views
  • 6 replies
  • 0 likes

Suspension of phone plan services

Hi,  I have been trying to reach Fido support through call and live chat but no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been ...

vinayCh by I'm a participant level 1
  • 334 Views
  • 1 replies
  • 0 likes