General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Filing a complaint

I recently had a chat with a customer service specialist in order to resolve my billing problem. For the plan I was opted into I was promised discount amount of $15/mo. However, the first billing cycle contained two months and got $15 discount in tot...

hjkim11 by I'm a participant level 3
  • 506 Views
  • 1 replies
  • 0 likes

Resolved! Incorrect pricing in agreement

Can anyone help me with this before I call back and have to wait another two hours.I called in this morning for a new phone plan and phone. He offered me $65/month for 50gb and $15 for an iPhone 13. Monthly credit of $20 made the plan $45 I just got ...

Kristyb by I'm a participant level 2
  • 1447 Views
  • 6 replies
  • 1 likes

Resolved! Winners

Hello, Just a question. How come we see the names of some winners from the same area twice for the same contest ? Is that correct ? Thank you, 

MM2022 by I'm a participant level 2
  • 613 Views
  • 1 replies
  • 0 likes

Exclusive offer is more

I got an exclusive offer 50gb for $65 vs 50gb for $55 . Why is my offer more than an existing price. Am I missing something?

mathurina by I'm a contributor level 1
  • 371 Views
  • 1 replies
  • 0 likes

Black Friday Deal

I bought iphone 13 128 in black friday deal for 12$ per month after bill credit of 22$ and down payment of 220.75 (with tax). I don't see bill credit of 22$ in my account instead i see monthly payment as 34.68$ + tax. My bill is not generated yet aft...

Loguindu06 by I'm a participant level 1
  • 366 Views
  • 1 replies
  • 0 likes