OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No real person CSR
I want to talk to a real person regarding my bill but can not find a real person. All there is a robot chat. Poor service and billing is scary. Can someone tell me how to reach a real person/ fido CSR to deal with billing?
Trying to contact fraud department
I have been trying to contact the fraud department at fido and rogers, fido customer service gave me the number 1800 383 2080 i left multiple voicemails on many different extensions and on the normal line too they are not calling me back and this is ...
Mobile data speed
LTE speeds on Fido have been getting slower over the past months (I live in a rural area north of Hamilton). Tonight I'm seeing 0.41 Mbps — this is so slow that even normal browsing is very frustrating. It feels like there are more users than the ser...
Customer service complaint
I have never been treated so poorly by fido until today. I had received my new phone and had noticed that it did not have the storage size I had wanted and had found out I would be able to exchange it for the right one. I had initially contacted an a...
Can’t speak with a phone agent anymore. Impossible data usage.
Why has Fido removed the option to connect with a live agent by phone? Live Chat agents are definitely not the same. I wasted 2 hours of my time last week waiting in queue for my turn, then waiting some more for replies each time -- only to be sponta...
