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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! LONG DISTANCE CHARGE SCAM!

I am furious. I keep getting long distance charges on my bill that I know for a fact I did not make! No one else uses my phone either. I have literally made one long distance call (in years) that deserved charges, ONE,  and every bill since, I've had...

LiMaZee by I'm a Participant Level 2
  • 832 Views
  • 4 replies
  • 1 likes

Resolved! Change type of phone listed on account info?

Hi,  there, while looking for something else, I noticed there's an old phone listed (that I have, but no longer use), connected to my account. Is there a way to change that?  Does it matter? Thanks!

Kubda by I'm a Contributor Level 1
  • 135 Views
  • 2 replies
  • 0 likes

Resolved! Fido is stealing from its customers

In Nov 2019 I got a consolidated plan of 2 years (Data+Iphone). I have auttomatic payments set up and don't check my fido account regularly since I don't make a lot of changes to my plan and account.2 years passed and I had already paid the balance f...

tamcham by I'm a Participant Level 1
  • 657 Views
  • 3 replies
  • 0 likes

Resolved! Why does Fido not offer 5G?

I understand that Rogers flanker services do not yet offer 5G. But why not?  Fido is a complete phone service and should provide 5G to all of its customers, we already have LTE so using that as a placebo excuse by saying you are improving that doesn'...

Orb2 by I'm a Participant Level 1
  • 611 Views
  • 4 replies
  • 0 likes