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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


How can I file an official complaint?

I have some problems with my billing cycle and the extra 5 hours of data sessions.Tried to talked to 3 live chat agents, everyone is telling my different information. The first two agents advised me to go to the Fido store and show the staff my proof...

Promotional Black Friday Plan $ 50 for 12 GB for 15 Months

Hi There, I had signed up Promotional plan Balck Friday offer  in November 2021 which has $ 50 per month with 12 GB data & $ 10 discount for 15 months. Sunddenly I noticed my plan price goes up to $ 52.50 per month after eight months of deal which st...

tivaria by I'm a Participant Level 3
  • 6 replies

Fido are professional liars

I've been lied to about my plan and phone and my trust is gone in this companyI recently signed up for a plan with a white s22. everything on the website said it was white and when it got to my home. It was black. I contacted customer support about t...

sattwood by I'm a Participant Level 1
  • 3 replies