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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23724 Views
  • 0 replies
  • 8 likes

Resolved! Plan changed without consent by customer service agent

On Black Friday deal on November 26, 2022 I ported my 2 numbers from Virgin Plus to Fido.In Calgary, AlbertaPlease see the Detail Below Device#1 iPhone 14 Plus 256gb for $49.94/moLine#1 $40 plan with 25gb Data + Free 1000 min LD calls Device#2 iPhone...

DevilMind by I'm a contributor level 1
  • 3090 Views
  • 15 replies
  • 0 likes

Fido ROAM in the Yukon

I just arrived in the Yukon for a work trip and am surprised to find my data isn't working. I've read the forum posts on roaming and understand that Fido/Rogers don't have cell phone towers here, so my phone is on roam. What I can't figure out is whe...

vudy by I'm a participant level 2
  • 1567 Views
  • 4 replies
  • 0 likes

Resolved! Unable to Suspend Fido Account for 2 weeks

Hi Folks, Just got off the phone with representative and i was requesting them to put my phone on suspension for 2 weeks due to some travel plans but the guys was not able to do that because i was those 2 weeks(falling in the middle of the billing cy...

dmoudgil by I'm a participant level 1
  • 507 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail only holds 3 messages

Apparently all of a sudden my voicemail will only hold 3 messages. When I questionned this I was told I have to pay another 7$ a month to hold more messages? Is this a joke?  

Cat9 by I'm a participant level 2
  • 21258 Views
  • 22 replies
  • 2 likes