Billing Dispute

[Mark9546]

I am very frustrated by Fido's service. I have called Fido twice about extra charges on my bills, and I was told that their specific department dealing with the issue will call me back. Each time, a schdule for call back was arranged, and of course no one called me back. 

[Fidosucks4]

Fido is absolutely a joke.

I've called so many times to cancel my account.

I have literal screenshots saying my account is cancelled.

than I go in person to drop off my modem and they tell me it's not cancelled? 
I honestly have no clue how they run this scam of a service. 
I now have two charges on my account due to the incompetence of Fidos service reps. 
absolutely a scam after they told me my account was cancelled more than 3 separate occasions!!!!

never going with Fido again and whoever reads this I hope they don't treat you as terrible. this company is the first company I chose to go with which I highly regret never have I seen such ignorance from such a big company.

[FidoAnthony]

Hey @Fidosucks4,

That's not what we want to hear. We'll be happy to go over the situation with you.

There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line.

- Via live chat on Fido.ca.

- By writing us a private message on our social networks (Facebook, Twitter, or Instagram).

Hope to talk to you soon. 

[FidoValerie]

Hey @Mark9546

Welcome to the Community! 

Sorry to hear about your recent experience, as we understand unexpected charges are never a pleasant surprise.

Did you get a chance to look at your bill details to see what caused the fees? 

We also encourage you to reach out through other customer service channels, if you still need some assistance or clarification. The department is not only available via calls! 

You can find all the contact methods here.

Keep us posted.