Hi. For the last 11 days I have been trying to solve my issue on my last bill. I hv tried to contact Fido via telephone call n also via fone chats but both the times I hv bn told that I hv to wait for Fido to contact me.
my bill date had passed on the 15th. And I shall not pay for the fine for late payment as it is not my fault.
I'm prepared to pay the bill excluding the payment for the only call that I have been charged for. Pls let me know.
I can understand that it is never a pleasant situation to have an invoice higher than expected. However, we do always recommend to pay your full owing balance while waiting for any billing investigation. This also helps avoid any interest fees on an unpaid amount.
You mentioned that someone was going to be contacting you back. Did they provide you a specific time frame for the follow-up?