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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24078 Views
  • 0 replies
  • 8 likes

Resolved! Unable to remove one data top-up

What's the meaning of one time data top-up. I added 3 gb data and how can I remove it immediately as I haven't used it yet. Is there any solution to cancel one time data top-up without being charged?.

Dipesh5 by I'm a participant level 2
  • 901 Views
  • 1 replies
  • 0 likes

Resolved! Hello, this is FIDO Chinese voice department

I keep get a phone call from FIDO saying: Hello, this is FIDO Chinese voice department. Then a Long Chinese voice message. If Fido wants to send me a message, they should have send message in English. I don't understand what the message means. This i...

tungvy2004 by I'm a participant level 1
  • 9689 Views
  • 8 replies
  • 1 likes

Unethical roaming charges

Traveling on Canada and USA westcoast time zone. Welcomed across the border by a text from FIDO saying use your data roaming just as if you are at home for $12 a day. Great i think, knowing i will have $24 additional charge on my bill as i only use m...

CS1000 by I'm a participant level 3
  • 1179 Views
  • 2 replies
  • 0 likes

Resolved! Local SIM: Roaming Charges?

Hi there, I'm currently travelling in the UK and Europe. I replaced my Fido SIM card with a physical, local UK SIM card. This gives me free data while I am abroad. (I think I will have to turn on roaming for the EU portion of the trip, but that is st...

lwerbo33 by I'm a participant level 3
  • 1652 Views
  • 2 replies
  • 0 likes

Plan price

Hello, today I signed onto Fido. I was told the price was $44 with 20GB data and if I signed on for automatic withdrawal from credit card the monthly plan will be $39. But when I go to my fido account, it says $67 month. ???Can anyone explain this to...

Boofer1 by I'm a participant level 2
  • 1271 Views
  • 2 replies
  • 1 likes