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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Roaming?

Why does my iPhone show 17 kB of roaming when I have the cellular data roaming option turned off?

NorthernGal by I'm a Participant Level 1
  • 385 Views
  • 1 replies
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Resolved! Wrong line suspension

I asked to have one of my line put on temporarily suspension and you guys suspended the wrong now I can't even call you guys to have my line to restore it. Please contact me ASAP. 

sam12 by I'm a Participant Level 3
  • 283 Views
  • 1 replies
  • 0 likes

Resolved! Calling a Canadian Toll Free Number from China

Hello! I want to call a Canadian toll free number from China, and I was wondering if I would be charged for it? If yes, how much would I be charged?(My plan is postpaid). Do I pay 14/day first and on top of that I still need to pay by minutes? What i...

Yan66 by I'm a Participant Level 1
  • 333 Views
  • 1 replies
  • 0 likes

Link prepaid plan to Fido login

I just swtiched prepaid plan and received the account number. I wish to link this  prepaid account to my current Fido login account but nowhere in my account for me to do that. Online chat told me to register a new account using a new email or told m...

Kukaxuan by I'm a Participant Level 1
  • 392 Views
  • 1 replies
  • 0 likes