General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24284 Views
  • 0 replies
  • 8 likes

Resolved! Scam from 1-800-609-4883

"Fido mobile reminds you that your number will be terminated. Press 1 to transfer to English 2 to transfer to Chinese" Yeah, right lol

brian-lim-47 by I'm a participant level 1
  • 6523 Views
  • 6 replies
  • 1 likes

Unhappy with long distance charges

Good Morning, 'Fido new slogan is "Taking customers money and not caring about them" very upset on how Fido handled the situation with not one bit of help,all they did was tell me I am in the wrong.     Today I checked my phone bill, I noticed long d...

1FCE07FC-8089-4AE8-A4D5-338DCEAFBF26.png CB007F07-B479-4377-856C-8C0F934C96CD.png 179AA4D9-C29C-4AFB-87CD-5C25B70BD07C.jpeg 42A15531-7AE3-4788-9310-E5D8D5F579DB.png
Mpetruzzi by I'm a participant level 2
  • 3045 Views
  • 5 replies
  • 0 likes

Long Distance Charges Dispute

I have been with FIDO for more than 2 years now and have been referring all my friends. Recently, I referred two of my friends. I have been a very happy FIDO customer UNTIL FIDO charged me for international calls.FIDO gave me 1000 international minut...

skaur11999 by I'm a participant level 3
  • 6912 Views
  • 10 replies
  • 2 likes

multiple credit checks for single phone number

Hi, there have been multiple credit checks on my credit since i got only 1 fido number. i need to escalate it and need email of that department. its not my fault and i shouldnt. i have tried chat and call both of them transfering me multiple time and...

pranav3 by I'm a participant level 3
  • 2056 Views
  • 5 replies
  • 0 likes

Resolved! Is there anyway to get rid of the 30 days limitation online?

Hello. I am considering to update my device to iPhone X but when I tried to update the sentence "We're sorry, but we were unable to process your device upgrade because your account's billing address was updated within the past 30 days." came out. I h...

jasonxia by I'm a participant level 2
  • 8715 Views
  • 17 replies
  • 0 likes