OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Impossible to contact fraud department
Hello, I opened a Fido account online with two lines and purchased two new phones for those lines in the morning on Tuesday, November 16. I received an email Wednesday late afternoon saying that they were getting the order ready (for one of the phone...
Resolved! Unable to contact a live agent to inform of possible fraud!!!
I am trying to contact an agent to inform them of a line and phone added to my account without my authorization. The virtual agent is no help and not live agents are available. Where do I go to report and remove this line from my account?
$15 a month prepaid plan
I have been on Fido's $10 a month prepaid plan for many years. I very rarely use my phone, very, very rarely. That is why this $10 a month plan suited me fine. Fido recently increased the cost of this plan, to $12 a month, not something I was happy a...
Promotion for returning customer no where close to what was promised
Hi there. I was contacted by your 3rd party promotions company to have me return to Fido. The offer promised was as follows: zte grand x view tablet for $0 with 4GB per month and no activation for $5/month; 4GB with unlimited text/talk for $28 per ...
Charged for returned phone and set up fee
Hi fido community, I bought a certified pre-owned phone but ended up returning it since it was locked to TD, and I've been trying to return it since end of October but everything was delayed because they told me they were sending me a new one but the...
