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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24047 Views
  • 0 replies
  • 8 likes

Confusing prices on offer

Hi,  I received an special offer to upgrade my plan but looking at the prices it makes no senseCan someone explain this? â€ƒ

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Stephy82 by I'm a participant level 1
  • 645 Views
  • 1 replies
  • 0 likes

Fido wants pin or wont talk

My last bill I was over charged, I tried to chat but guy wants pin #  I told him I don't know its been 20 years so I don't know it.  So he won't talk to me. I call fido same thing they want pin or won't talk to me. Told me to drive to store for pin t...

engineer33 by I'm a participant level 2
  • 669 Views
  • 1 replies
  • 0 likes

How do you get issues escalated?

I have a sinking feeling, seeing all these posts about people trying to get charges reversed . . . I've had a fiasco with a new phone. I returned it almost immediately (story for another post), got an email confirmation on May 1 that it had been rece...

AngelaO79 by I'm a participant level 1
  • 613 Views
  • 1 replies
  • 0 likes