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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Promised discount amount not applied
Hello, I changed my plan on November 29th 2022 with the discounts prompised by the FIdo customer service agent for 2 lines that I have with Fido. She confirmed me several times that the discount will be applied toward 2 lines for next 15 months start...
Not able to send messages error 28
Hi Team,I recently port my sim from Koodo to Fido.Since then I am not able to send messagesMy phone is showing error 28.I tried calling customer and tech support but they are not able to solve the issue I seriously get frustrated. Can you help me ple...
Modem returned but still billed
Hi I have a bill for a modem almost 300$ called 100 times customer service to fix that issue due that fido already received the modem at their location, however , no solution only time waiting on hold and no one able to solven de problem how I can ma...
Unable to receive OTP
I recently switched to Fido and I am unable to receive OTP from any of my banks: Scotiabank, TD, Manulife. No texts in the spam & blocked folder. No issues with sending and receiving texts from individuals. Please help. Thanks.
Bill charge
you know I got a 16.95 charge on my phone that I did not call or anyone else I live alone and I am 65 years old and my history shows I make no long distant calls to the states , Fido does it on purpose not to answer calls and tell you to wait 2-4 hou...
