Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Wait Time and "Busier than normal"
I've been waiting on ask jack for an hour and a half for a customer service rep to discuss possibly leaving Fido for Freedom. This level of customer service is gonna make it harder for Fido to retain my business. Every post that I see on here about w...
Reporting a number that is either fraud or just a toxic sales person
I am sharing my experience with this number ******5656 and here is what happened: Basically, this person called me in the morning saying that this is a promotional call from Fido (Indian accent), one moment while he was reading the promotional word...
Resolved! Horrible New Phone/Chat Support system
I am truly frustrated by the new AskJack/phone support system that Fido has implemented (as of this week it appears). I have had a ticket open with Fido support regarding a roaming issue (neither here nor there for this purpose of this complaint). In...
Resolved! iPhone voicemail - no notifications
Since November 2020, I have been experiencing intermittent issues with my voicemail, namely, I am not being notified that a voicemail has been left. I am using Iphone XS max ios 14.4. I have the visual voicemail value pack add-on as well. Normally,...
Exhausted my options to Escalate contract/billing issue?
We are paying $160+tax for 2 lines when we were promised $90+tax during last Black Friday! yes, it has been 6+ months and Fido has not been able to fix the discount codes that were mentioned in the in-person sale at Fido store and mentioned in the co...
