General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Poor customer service

I have been fido customer for 3 years. I am being charged $70 for 40GB internet and my friends are getting 50GB for only $40. And guess what, they are customer with fido since 4 months. I can never suggest anyone to use fido. Since it's not even taki...

Unable to group text after switching to fido

Recently switched to fido from koodo and now i am unable to set up group texting, what is the fido messaging centre number under the sms settings?

Resolved! Long distance calls rate?

Hello folks! I have a Fido plan for 20GB per month, but do not have an add on for long distance calls. I made a 7 SECOND call to the UAE last month, and have been charged 5 CAD in this regard, for a call length of 2 mins. I want to understand the cha...