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Poor Customer service!

I'm a participant level 1
I'm a participant level 1

I have been a FIDO customer for close to ten years. Two days ago I contacted FIDO's impersonal  customer service and arranged for a "call back" Ttonight at 7:00 I recieved a text from FIDO at 6:30pm reminding me of the call back and telling me that I needed to be available for the call, I would hear from a rep within 30 min of the 7:00 appointment. It is now 9:00pm and I did not receive a call and have not received a message explainging why not.

In the past when I have dealt with FIDO I have been told I am a valued customer but, my dealing with  FIDO have made me frrl anything but "A valued customer"


I think it is time for me to seriously consider a new service provider!


Very disappointed!






Hello @malcar 


I'm really sorry to hear about your experience. It is our priority that you receive your call back as soon as possible.


To address this, please get in contact with our customer service. You can find all the ways to reach our team here.