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Order not arrived at store

1fidouser
I'm a participant level 1
I'm a participant level 1

I made an order for a new device. Fido says "Order is awaiting store confirmation". The store from where I am supposed to pick up says "we haven't received such an order". 

 

Both sides expect me (their customer) to resolve the deadlock. 

 

Anyone here who got such nice customer experience in the past? Any suggestions on how i can help Fido find the order in their system?

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there @1fidouser 

 

That's not right 😕 

 

If this hasn't been resolved yet, please contact us so we can look into this with you fido.ca/contact