Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Agent Must use "active listening to customer"
I had a very bad customer service with FIDO since First week of July 2023. First , i was told that if i switch back to Fido even if i just paid lucky mobile for just a couple of days, lucky mobile will return unused money. I called lucky mobile to co...
Resolved! Fido Winback
Hello,I was fido customer fopr few years and i leftmid december 2020, next day i received an email stating someone with will call me back to discuss winback etc..... i did receive a call from winback team but everytime I picked up the call it kept ha...
Subscriber access to Fido personel to resolve issues
I am very frustrated that it is almost impossible to talk to a person at Fido. I finally did get to talk to someone in Retention or whatever they call it after a long wait. Got disconnected but they did not have the courtesy to call me back. Message...
Resolved! Access to my voicemail code is rejected
Hi I keep on keying in my passcode to check my voicemail but the system keeps on refusing it
No place to file a complain
After being on hold for over 15min for a minor adjustment to my bill i was hung up on. called back and another agent took my call and transfered me to a manager witch took over 20min. He then told me that there was no previous record for my call and...
