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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Received wrong SMS messages about my payment being declined
Hi. I've received 2 SMS messages from 93995 regarding my Fido bills. The first one was sent a few days after I opened my Fido account. It said "Hi, it's Fido. Your latest bill is now available. There's a credit balance this month. No payment required...
Resolved! Victim of fraud.
Some one hack my account and order 2 iphone 13 without my knowledge. I open a case with Fido on 24-06-2022 but have not heard anything from them yet. Meanwhile fido extended my contract 2 years to cover the cost of the 2 phones. Does fido required so...
Voicemail on an unlocked phone help
Hello, I bought an unlocked, brand new Zenfone off amazon (so never attached to a provider). I'm trying to set up the voicemail and keep getting a message saying that my number isn't registered with fido. I have a fido phone number and also a fid...
Roaming Charges Out of Canada
Having just returned from a trip to Italy, I learned that just switching to a downloaded ESIM for Italy was not enough to avoid roaming charges. The Billing Rep I phoned at FIDO was unable to explain the reason for the roaming charge and advised I go...
Missing $25 set up fee discount
Hi, My name is Jose Ceradoy. I had been with contacting Fido Representative since the additional line that I got for my son. I acquired this new line since February 23, 2023, according to Fido representative c/o "Umme" I will have a $25 discount f...
