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Overage charge does not match what agent sees on their end

Nkarachiwalla
I'm a participant level 1
I'm a participant level 1
  • I was asked to submit this photo here for proof that my account shows $5/100MB for data overage charges. The Fido agent sees $15/100MB on their end which is what they are trying to charge me for which I was never notified of. 

Screenshot_20230908_133926_com.fidosolutions.myaccount.jpg

1 REPLY 1

FidoNajat
Moderator
Moderator

Hey @Nkarachiwalla ! Please feel free to contact us through one of our servicing channels if you need help with your Fido account.