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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Why am I paying 10$ more on an BYOP plan

I am currently playing $50 for a 4GB BYOP plan when there is currently a BYOP with the same ammount of data for $41.25 and its not even a promotional price. Why is it that on the app it tells me to change my plan for a "deal" that is more expensive w...

grayr by I'm a Participant Level 3
  • 5 replies

Nation wide outtage

I'm going to guess that Fido will do what they did last year, and offer to pay the $3.00 for the day. Which is an absolute slap to the face to everyone. I run electronic logs to operate a commercial vehicle. No service, no logs. Among everyone else t...

Rigger0716 by I'm a Participant Level 2
  • 1 replies

Resolved! Office of the President and Executive Escalation

Fido customer care is refusing to share the email addresses of the office of the president and the executive escalation. Every organization has this in Canada. Is  there a way I can get those email addresses?I am tired of talking to their agents on t...

Resolved! Winback offered $10 discount that I never received.

To begin, I was previously with Freedom Mobile.On December 4, 2021, I was contacted by an agent named Shimone calling from 7x Powered Group Fido Winback Team, offering me 25gb for $45. She told me that she would give me $10 off, so it would be $35+HS...

Moonglade by I'm a Participant Level 1
  • 1 replies

Resolved! BYOP plan

Are terms associated with the BYOP plans? I was trying to make an online change and the "contract" keeps  referring to term plans where applicable. But no where does the BYOP plan explicitly state anything about a term (unless I am missing it). Sorry...

RalphWBraun by I'm a Participant Level 2
  • 3 replies