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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! How can I download or request missing bills from 2 years ago?

I found I forgot to download a few months of the bills in 2018, and they are no longer available to download for record. I expected that I can look back up to 4 years of records just like the banking. How can I send my request for downloading the mis...

saikei by I'm a participant level 2
  • 3194 Views
  • 5 replies
  • 0 likes

Changing The display name back to it's normal way

Hello!I would like my outgoing name displayed to others be changed, so that the caller sees my number like normal rather than my first and last name on their caller id.I tried calling the customer service to remove but the guy couldn't do it. Any ass...

Quaderi by I'm a participant level 2
  • 2520 Views
  • 7 replies
  • 1 likes

Account get hacked and Purchase an Iphone.

My account was hacked by the scammer and purchase a new iPhone15.  I immediadely called the customer service (6:47pm) right after receieving the purchase mail (6:46pm).  I waited over an hour without any representative availiable while trying using t...

EdmondCKF by I'm a participant level 1
  • 220 Views
  • 1 replies
  • 0 likes

Resolved! Different data on numbers in same account and same plan

I have 3 lines/numbers in my account for 3 family members.  All the lines are on exact same plan 100GB, Talk & Text - Plus.  Last month got an offer of 50GB additional data for only 2 lines and not the 3rd.  How can I get for the 3rd also?

srinif1do by I'm a participant level 2
  • 285 Views
  • 1 replies
  • 0 likes

Resolved! Pre-authorized credit card

Hello there,I am really confused, I changed my payment method to the pre-authorized credit card payment on Oct 7, and my next billing is on Oct 15. I just logged in to my Fido app and I found I still owe the Oct billing. Because I don't want to make ...

Denisefff by I'm a participant level 2
  • 2721 Views
  • 7 replies
  • 0 likes