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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23521 Views
  • 0 replies
  • 8 likes

Destroying Credit

Fido reports your current bill as delinquent with the credit bureau. They do this in anticipation of delinquency but for those accounts that don't actually go delinquent your credit takes a hit EVERY month. Such a sneaky sleezy thing to do.

Dizzy4 by I'm a participant level 2
  • 203 Views
  • 2 replies
  • 0 likes

Cannot access account blocked for "suspected fraud"

Hi, I am out of Canada since 3 years  and my account has been blocked for "suspected froud", not sure what that means. I cannot use my phone number, cannot access my account online anymore, and cannot find a way to pay my late bill.  Fido chat has no...

MartineM by I'm a participant level 2
  • 223 Views
  • 3 replies
  • 0 likes

Resolved! Where is your customer service? Please help!!

Hello,I am currently getting ghosted by one of your customer service representatives on the sms service.  His name is Mohit.  He said he would resolve my issue and now is not responding, it has been 45min and going.   I have taken screenshots of all ...

SerenityNow by I'm a participant level 1
  • 158 Views
  • 1 replies
  • 0 likes

Resolved! Return my Fido phone now!

Good day,          My Fido phone ordered on Fido.ca got shipped to me in late January however I would love to return it at this time.Who do I contact to get this started? I am aware that there's probably a time window for return and I would love to g...

Hhhmk by I'm a participant level 2
  • 135 Views
  • 1 replies
  • 0 likes