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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Horrendous process to change my last name

More than a month ago, I requested to change my last name because I got married. However, the agent never told me that I would have to submit documents to the back office. Weeks passed, no change to last name on my account. I called again and finally...

Milly2669 by I'm a Participant Level 1
  • 90 Views
  • 1 replies
  • 0 likes

Resolved! Lost my sim card

Hello! I lost my fido sim card accidentally. I had not even inserted it in my phone. I reported it stolen or lost and bought a new sim yesterday. However, I received a mail regarding bill. So, will I have to pay monthly bill twice (one for new and on...

its_jay_ by I'm a Participant Level 1
  • 144 Views
  • 1 replies
  • 0 likes

Fido checking my credit score without authorization

I called fido to make enquiries about the Google pixel 6 and 6a,wanted to know the difference and make up my mind on what to do,2 days later I see a hard enquiry on my credit report,I called in to ask why? I was kept from speaking with a supervisor f...

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ify110576 by I'm a Participant Level 3
  • 432 Views
  • 7 replies
  • 1 likes

Customer Service Rude and Not ready to listen

I have been Fido customer for past 8 years and been myself into customer service for past 17 years so very well know the limit while telephonic conversation and full respect toward CSs. Please listen to my recording and see how rude your customer ser...

Mongap by I'm a Participant Level 1
  • 89 Views
  • 1 replies
  • 0 likes

Resolved! Samsung S10+ Still on Android 9 WILL NOT 'TAKE' OS UPDATES

I own a Samsung Galaxy S-10+ purchased back in November, 2019. I purchased this phone FROM A THIRD-PARTY RESELLER THROUGH Best Buy Canada (wherein I live). The price on the phone at the time was ‘Really Good’ – roughly $500 off the Current Retail Ask...

HammerToe by I'm a Participant Level 2
  • 177 Views
  • 2 replies
  • 0 likes